TERMS AND CONDITIONS

“Manager” means the UPTD for the Management of the Marine Protected Area of the Raja Ampat Islands under the regional agency responsible for marine affairs and fisheries of Southwest Papua Province, as the manager of the Raja Ampat Islands Marine Protected Area.

“Tourist” means any person who books, pays for, and/or uses services available through the website or the Manager’s official service channels.

“Retribution” means a regional levy for certain services in accordance with applicable laws and regulations.

“TLPJL”, or Environmental Services Maintenance Service Tariff, means a service retribution levy in the form of an entrance fee or permit ticket for tourists visiting the Raja Ampat Islands marine conservation area.

The Tourist must be at least 18 (eighteen) years old or have obtained consent from a parent or lawful guardian.

The Tourist is responsible for the accuracy, completeness, and validity of all data and information provided when making a booking and payment.

The Manager has the right to verify data and transactions made through the website or official payment channels.

The Manager may change, add, remove, or improve these Terms and Conditions in line with service developments and applicable laws and regulations.

Any changes to these Terms and Conditions will take effect according to provisions established by the Manager.

Bookings are made through the website or official service channels provided by the Manager.

The Tourist must ensure that all data entered into the system is correct before completing the booking.

A booking is not considered complete merely because the Tourist has entered data or received billing information.

A booking is complete after:

For bookings of more than 5 (five) people or group bookings, the Tourist may be required to use the data format specified by the Manager.

For information about group bookings, the Tourist may contact Customer Service through the Manager’s official service channels.

The TLPJL validity period follows the period stated on the issued TLPJL.

The Retribution amount displayed in the payment system refers to applicable laws and regulations.

The applicable rate may change if the laws and regulations serving as the basis for imposing the Retribution change.

If the rate changes before the transaction is completed, the applicable Retribution is the rate in effect when payment is made.

The Manager may adjust unfinished bookings if the applicable rate provisions change.

Payment may be made using payment methods available on the website or through the Manager’s official payment channels, including:

The Tourist must follow payment instructions displayed in the system, billing, or official payment information.

Payment is valid after the funds have been received and successfully verified by the Manager and/or the payment system used.

The Manager is not responsible for payments made through an account, Virtual Account, link, or payment channel that is not listed as an official payment channel.

Bank administration fees, transaction fees, currency conversion fees, and/or other fees charged by a bank or payment service provider are the responsibility of the Tourist in accordance with applicable provisions.

The Tourist must carefully check the account number, Virtual Account number, payment amount, and other information before completing the transaction.

Payment errors caused by the Tourist’s negligence, including but not limited to:

A payment that cannot be verified as payment for the relevant transaction is not considered valid payment for the booking.

In the event of a payment error, the Tourist must immediately contact Customer Service and submit transaction evidence for examination.

If there are indications of fraud, system misuse, or an unauthorized transaction, the Manager may verify, delay, reject, or cancel the transaction in accordance with applicable provisions.

The Manager may report suspected fraud or misuse to a bank, payment service provider, or competent authority when necessary.

Billing information or confirmation received before payment is not proof that payment has succeeded.

After making payment, the Tourist must wait for verification and confirmation from the Manager and/or the payment system.

If funds have been debited but payment confirmation has not been received, the Tourist must not make another payment before contacting Customer Service.

After payment is successfully verified, the Manager will issue and/or send proof of payment and an Electronic TLPJL to the email address registered by the Tourist.

Proof of payment and TLPJL may contain, among other things:

The Tourist may print a physical TLPJL at the Service Counter in accordance with applicable service provisions.

In principle, verified Retribution payments cannot be changed, cancelled, transferred to another party, or refunded, except in circumstances specifically permitted by these Terms and Conditions or applicable laws and regulations.

Before payment is made, the Tourist may cancel or change the booking using the features available in the system.

After payment is made, any request for change or cancellation must be submitted to Customer Service for examination and verification.

The Manager may cancel or change a transaction if there is:

If the Manager cancels or changes a transaction, the Tourist will be notified through the available communication channels.

A refund may only be made under circumstances that meet the refund requirements under these Terms and Conditions or applicable laws and regulations.

One circumstance that may justify a refund is duplicate payment for the same transaction.

A refund due to duplicate payment will be made after the Manager verifies the relevant transactions.

The refunded amount will not exceed the amount received by the Manager for that transaction.

Bank administration fees, transaction fees, currency conversion fees, and/or other fees charged by a bank or payment service provider may be non-refundable.

If a physical TLPJL has been printed and verification confirms that the transaction qualifies for a refund, administrative costs arising from printing or card damage may be calculated in accordance with applicable provisions.

A refund will be made after all verification and approval processes are complete, within at least 30 (thirty) business days or according to the procedures applicable to the Manager and the payment service provider.

To request a refund, the Tourist must contact Customer Service and may be asked to provide:

The bank account details provided for refund purposes must match the Tourist’s identity and may only be used to process the refund.

For credit-card transactions, the refund will be made through the payment method used for the transaction, subject to the relevant bank or payment service provider’s provisions, after verification and approval by the Manager.

The Manager may delay a refund if further examination of the transaction is required, including where there are indications of fraud, system misuse, or a violation of these Terms and Conditions.

These provisions apply to Tourists who pay in cash or use EDC at the Manager’s Service Counter.

The Manager will facilitate the booking and payment process according to the services available.

The Tourist must ensure that payment is made to an officer at an official Service Counter and matches the amount stated on the bill or official payment document.

The Tourist must receive and keep the proof of payment provided by the officer.

For transactions involving foreign-currency conversion, a bank or card issuer may charge an additional fee in accordance with its provisions.

The Manager is not responsible for delays or inability to provide services caused by circumstances beyond the Manager’s control.

Such circumstances include:

In the event of force majeure, transaction settlement, service schedule changes, cancellation, and/or refunds will be handled by considering the circumstances and applicable provisions.

The Manager respects and seeks to protect the Tourist’s privacy.

Personal data provided during booking and payment may be recorded and stored by the Manager for:

Personal data management is carried out with due regard to applicable laws and regulations concerning personal data protection.

Service information may be delivered by email, WhatsApp, or other official communication channels according to service needs.

The Tourist must use the website and all payment features only for lawful purposes.

The Tourist must not use the website for fraud, transaction manipulation, data misuse, or any other unlawful act.

The Manager has the right to take necessary action to maintain system security and prevent service misuse.

The Manager may restrict, suspend, or terminate access to certain features if there are indications of misuse or violation of these Terms and Conditions.

These Terms and Conditions are governed by the laws of the Republic of Indonesia.

Any dispute arising in connection with booking, payment, and/or use of the services will first be resolved through deliberation.

If deliberation does not result in an agreement, the dispute will be resolved in accordance with applicable laws and regulations.

The Manager may change, add, remove, or update these Terms and Conditions according to service management needs and developments in applicable laws and regulations.

The applicable Terms and Conditions are the version displayed on the website when the transaction is made, unless otherwise provided by applicable laws and regulations.

Before proceeding to payment, the Tourist must ensure that all booking information is correct.

By checking the consent box and proceeding with payment, the Tourist declares: